I got married after I booked a flight with Vayama and I needed to change my legal name to match my new passport. I gave this information to Vayama 3 months prior my departure and kept calling them almost every day.
The customer center is in India and I swear people working there are not capable of speaking English and are very rude to customers over the phone. They kept telling me that they are doing what they can and to give them more time & more time & more time.
At the same time I followed with Air France and Delta - but they said that the legal name correction must be put into the system by Vayama. When calling Vayama they said they put it in the system but it was refused by the airline. Air France/Delta does not know about any of that!
It is now 7 days prior my departure and I still do not know whether I will be able to fly or not.
Product or Service Mentioned:
Vayama Flight Booking.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.