Katsumi Der

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Verified Reviewer
| map-marker Kathmandu, Bagmati Province

Refund Requirements

Vayama - Refund Requirements
I return flight was canceled due to COVID-19 and could not be used. So I request a refund for your canceled flight. 1. Name: JANGJUN PARK (E-Ticket no. 217336****549) : YUNIM KWAG (E-Ticket no. 217336****548) 2. Booking no. VUS-1515**** 3.Cancelled flight: May 09.2020. (TG320, TG2425) I look forward to your company's high customer service. Thank you!
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Newton Center, Massachusetts

I can’t contact any one to change my flight. The chat is not helpful.

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Vayama - I can’t contact any one to change my flight. The chat is not helpful.
I want to change my flight ticket. I tried online and through chat but I received a message that their is an error. I tried phone call but I found a voice message asked me to go to the online. I sent am email but no reply. I dont know how I change my flight ticket.
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User's recommendation: Never

Anonymous
map-marker Ben Arous, Gouvernorat De Ben Arous

Dear sirs, Please Please Please read very carefully and find the attached ticket and my scanned passport ... please please please Greetings, Kindly note that i have contacted Emirates Directly and w

Dear sirs, Please Please Please read very carefully and find the attached ticket and my scanned passport ... please please please Greetings, Kindly note that i have contacted Emirates Directly and was advised that the name format on the ticket is not accepted for travel The correct name format is as follow First name : WALID Last name : ELSAYED OR First name : WALID Last name : AHMEDKAMALMOKHTARELSAYED My Current name on the ticket is as follow First name : WALID Last name : AHMEDKAMALOKHTAE Which is not correct Please check it and reply back if it can be correct as per the airline name format requirements and if not what is the process to cancel and request a refund for the booking to create a new one Your support and swift reply are highly appreciated Regards, Walid Elsayed
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User's recommendation: Dear sirs, Please Please Please read very carefully and find the attached ticket and my scanned passport ... please please please Greetings, Kindly note that i have contacted Emirates Directly and was advised that the name format on the ticket is not accepted for travel The correct name format is as follow First name : WALID Last name : ELSAYED OR First name : WALID Last name : AHMEDKAMALMOKHTARELSAYED My Current name on the ticket is as follow First name : WALID Last name : AHMEDKAMALOKHTAE Which is not correct Please check it and reply back if it can be correct as per the airline name format requirements and if not what is the process to cancel and request a refund for the booking to create a new one Your support and swift reply are highly appreciated Regards, Walid Elsayed

Anonymous
map-marker Dublin, Leinster

Flight change

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I have been trying to contact customer service for the past couple of days to change a flight time as the flight they issued me means that I will miss my second flight. No Customer service whatsoever , the site wouldnt give me any options to change , only a robot service and no Phone number to speak with an agent . I had no choice but to book an additional flight at my own expense so that I wouldnt miss my Transatlantic connection. Really frustrating
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Prabakaran S Ohn

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Verified Buyer
|

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Verified Reviewer
| map-marker Cali, Valle Del Cauca

My unused return; portions of the tickets were refunded back to me from the Vayama travel agency - Reg

My unused return; portions of the tickets were refunded back to me from the Vayama travel agency...
My unused return; portions of the tickets were refunded back to me from the Vayama travel... - Image 2
My unused return; portions of the tickets were refunded back to me from the Vayama travel... - Image 3
My unused return; portions of the tickets were refunded back to me from the Vayama travel... - Image 4
Updated by user Jan 10, 2023

With reference from my complaint Case ID: 165085****82923 registered on February third week, followed by sending the reminder on 24th April, still I didn’t get any proper response from United Airlines and Vayama Customer Service. (With reference from my Case ID...

Original review Jan 09, 2023
I have problem with Vayama Travel Agency, and they are not return my unused return; portions of the tickets were refunded back to me. Since last one and half years, I am fighting with them.

They are not giving the proper response from their end.
Vayama travel agency is playing with my refund and not returing my money and totally frustrated with you Vayama travel agency.
Please help me how to get this refund and advise me where to contact to get my refund.
They are Cheating and those are working in this Vayama Travel Agency all are foolish and they have mild cognitive impairment (MCI) i.e.

Short-Term Memory Loss: i.e. Amnesia
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Loss:
$1000
Cons:
  • Not return my unused return

Preferred solution: Full refund

User's recommendation: They are Cheating and those are working in this Vayama Travel Agency...

Jermell Oax

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Dublin, Leinster

Horrific Service with Vayama

Horrific Service with Vayama
Me and my husband booked our honeymoon through vayama travel agents. We booked our honeymoon for Dubai. First of all we payed for automated check in this service was not done! We had to do it ourselves the night before. We flew from Ireland to London and then our connecting flight was from London to Dubai. Too our dismay we went to drop off our Bags in London airport and we were told my husband could not fly! As he only had 5 months validity on his passport and to fly to dubai you need minimum 6! At no stage did vayama the travel agents inform us of this requirements when booking! Even if we knew that before we flew we would not have flown! We were then stuck in London for 2 nights it was freezing over there as it was in minus temperatures! We only had summer clothes! We lost the expense of our Flight too and from Dubai! We had to pay for Accommodation in London which was expensive! And we had to pay for flights home! All because vayama did not do there job! When we contacted them they replied they know how upsetting the situation is. We are down alot of money and what was supposed to be our honeymoon was just one of the most disheartening experiences of my life. Financially and emotionally we have suffered. You would think it is the travel agents job to tell you all the requirements you need to travel into the counties your travelling to. No instead they let us fly to London knowing we were not going to be able to travel any further and take the loss of more expense! This service is Appalling.
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User's recommendation: Do not use this company! They do not give you the information you need. They will take your money and they don’t care what happens after that.

Arghir C

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Verified Reviewer

I need cashback on revolut ARGHIR COSTINEL

I need cashback on revolut ARGHIR COSTINEL no tiket no email please look for april 2022 is 2 tranzaction on revolut for you
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Dina ahmed A

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Verified Reviewer

The refund not recueved yet since 2 weeks now

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I have bought a ticket 2 weeks ago and after confirmation it was cancelled by the company and no tefund is recieved till now
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Loss:
$262

Preferred solution: Full refund

Dina ahmed A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund not receieved yet since 2 weeks ago

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Trying to call cuatomer service yo refund me money and wrong bumber and no reply and they cancelled the tocket
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Loss:
$262

Preferred solution: Full refund

Yakelin Qos

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Verified Reviewer
| map-marker San Angelo, Texas

Terrible service

Number you gave me it was disconnected as usua been trying to get to a human for months finally got a phone number that you sent and it was disconnected.
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Travia Xsg
map-marker Cairo, Cairo

Was trying to change flight

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Is impossible to contact Vayama. Phone is not working. Chat is a stupid boy that make no help. Is the most horrible service ever!
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User's recommendation: Never use Vayama

Anonymous
map-marker Dublin, Leinster

Changing flight date

Book a ticket for my niece to visit Ireland for Christmas. Staying 2 months . They refuse her entry because her stay was too long, tried to contact vayama if I could make changes on the dates. The phone number doesnt work, no way of getting their customer service at all: lost all the money
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User's recommendation: Don’t it’s a scam

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Munich, Bavaria

Well where is the customer service?

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Vayama - Well where is the customer service?
Ok, vayama. Vayama.mx actually. First, I am really glad that my flight worked out anyway. Your customer service is a mess and in my opinion not existent at all. I booked a flight through their website, vayama.mx had to reschedule due to personal circumstances and got a new ticket. I paid about 1 dollar more for the flight and 100 dollar feeeee just for the change. Ok i can live with that, but i got a ticket with a wrong reservation code so the online check in was not possible. The airline said my flight already happened (4 days earlier) and i tried to contact vayama through their chat (only a bot! I tried all possible options to get connected to a real human, but its just a endless loop with a bot). I tried various Emails with "important" notice, but even until now (4 days later) i still got no response. Fortunately the guys from the flight company were awesome. Thank you Latam Airlines. You not, vayama.mx, shame. Go and learn how to make your "customer service" what it should be.
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User's recommendation: Just be aware that the service is *** Everything else worked out for me.

Anonymous

I by the ticket but I never get the confirmation

I by the ticket on vayama 2 week ago I never get the email of confirmation I try to contact you by different way but no answer please can you try to confirm my ticket by email 2 week waiting that means some things is wrong please contact me by my email
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Anonymous
map-marker Dublin, Leinster

I by the ticket I never get the confirmation I will to shecule my ticket

My full name is golden mohlatlego Ngobeni, I by the ticket on vayama I never get the confirmation I try to contact you no phone number no adress to fund please can you help me about my complaint is 2 week ago
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Anonymous
map-marker Ballina, Connaught

I will to shecule my ticket

I bought the ticket but I didn't receive any email from yesterday from you please help me to find what can I do because the no number to contact you
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User's recommendation: please can you help me to fund my ticket

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